Return & Refund Policy

Last Updated: 6/12/2026

Thank you for shopping with us. We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

• The item must be unused, unworn, and in the same condition that you received it.

• The item must be returned in its original packaging.

• Proof of purchase (order number or receipt) is required.

Non-Returnable Items

The following items cannot be returned:

• Gift cards

• Downloadable digital products

• Personalized or custom-made items

• Clearance or final sale items

• Perishable goods 

Return Process

To initiate a return, please contact us at [Your Email Address] with your order number and reason for the return.

Once your return request is approved, we will provide instructions on how and where to send your package.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at [Your Email Address].

Include photos of the item and packaging so we can evaluate the issue and resolve it as quickly as possible.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us at [Your Email Address].

Order Cancellations

Orders may be canceled within 24 hours of purchase, provided they have not yet been processed or shipped.

Contact Information

If you have any questions about this Return & Refund Policy, please contact us:

Email: AvenDrashopping@gmail.com

Business Name: Avendra